Training Programs

The Manager's Journey

What does an experienced supervisor or new manager really need to know?  At this point in their careers, continuous learning is all about what’s not in the book!  The Manager’s Journey™ enhances participants’ skills so they can deal with situations like...

  • …what to do when the boss’s boss shares information that is "just between us"
  • ...how to deliver disappointing news to staff or the public to minimize resistance
  • ...how to “embrace chaos” and be productive at the same time 

This two-day program provides solutions to these situations and utilizes practical learning methodologies designed for the advanced learner.  Strategically aligned with competencies of The Supervisor’s Apprenticeship™ and integrated with foundations of the Three Guiding Principles™, this program brings learning to a new level.

Program Features | Modules and Objectives

Program Features
  • Pre- and post-assessment tool (requiring 70% minimum score for successful completion)
  • 14 training hours (1.4 CEU's)*
  • Six modules that are aligned with The Supervisor’s Apprenticeship™
  •  Job aids provided for transfer of learning
  • Certificate of completion awarded to program graduates
  • Facilitated by one EdTrek certified trainer for program continuity

*Continuing education units can be earned for EdTrek programs scheduled through select Institutes of Government (IOG's). Typically each hour of instruction earns .1 CEU.

Modules and Objectives

Managing New Expectations

  • Identify employee and management expectations 
    for new managers
  • Collaborate with employees to create performance plans
  • Apply Three Guiding Principles™ to achieve successful outcomes in work situations

Embracing Chaos

  • Utilize three basic components of an effective time management system
  • Establish individual work habits to foster efficient and organized practices
  • Explain a six-step process for delegating tasks in order to avoid errors and duplication of work

Political Protocol

  • Develop political astuteness by applying the Three Guiding Principles™
  • Select the appropriate medium for communicating information effectively to staff and management
  • Apply four fundamental written communication guidelines to everyday documentation
  • Present disappointing information to challenging groups by using three basic guidelines

Coaching to Influence

  • Create tactful responses to de-escalate potential conflicts among employees and to de-escalate external customer complaints
  • Consider differences among employees when supervising diverse populations
  • Follow a three-step process to share immediate feedback and prevent potential performance issues
  • Manage pre-disciplinary employee discussions using a five-step informal conferencing process

Legal 401

  • Avoid employment discrimination during the hiring process
  • Implement policy to ensure a safe work environment
  • Apply business ethics to daily decision making 
  • Respect employee privacy and public access to workplace documents

Real World Challenges

  • Use a five-step process for facilitating progress discussions and writing performance plans
  • Apply a motivational model that will enhance individual potential
  • Assess level of knowledge gained from The Manager’s Journey®

 

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