From Supervisor to Leader: Roadmap to Success


Supervisors of all levels who desire to become better leaders will find this engaging and highly interactive three-day series beneficial and insightful.  The course will provide a comprehensive look at the different methods and measures for increasing employee performance and satisfaction, as well as recommendations and procedures for conflict resolution, ethical decision making, more effective communication (especially during times of rapid change), and pertinent  employment law issues.  Additional materials include a popular diagnostic that produces fast-paced and fun ways to learn about yourself as you learn how to more effectively engage and balance the diverse interests of your team.

Modules and Objectives


Module 1 – Leadership Theories and Practices
Should a supervisor be concerned with their leadership style? What does the research teach us about leadership? This module offers insights and sometimes surprising answers to these questions.  The content includes a bit of history and a lot of information on contemporary approaches to effective leadership.  Participants learn the importance of being a leader as well as a supervisor, and how their leadership style impacts employee satisfaction and productivity.

Module 2 – Communication and The Human Side of Work
Understanding the human communication process is the core for activities in Module 2.  Discussions include the identification of styles of interaction and how a supervisor might work with diverse employees toward more effective relationships. Attentive behaviors practiced in class underscore the importance of listening and observing non-verbal behavior in the work environment.

Module 3 – Performance Management, Delegation, and Motivation
Topics include how to analyze performance problems to determine their root causes; a review of how to work with poor performers, and the importance of feedback.  Discussions that focus on managing employee performance explore the steps to proper delegation and motivating the workforce.

Module 4: Change and Conflict Management
Change is not easy. Module 4 looks at the forces that promote change; the steps in planning for change; an awareness of the impact supervisory behaviors have on change, and how to look for opportunities to uncover “sacred cows” to evaluate and possibly change.  Part 2 of this module explores ways to minimize destructive conflict, and how to use conflict constructively.

Module 5: Employment Laws and Ethical Decision Making
Module 5 includes a review and discussion of six key employment laws that a supervisor should understand, and includes the provisions and remedies of each law.  The second section of the module focuses on ethical decision making, the role our values play in making decisions, and a framework for sound ethical decision making.